FAQ

Where is my order?

If you have selected home delivery, you can query the status of your order at any time by contacting
us (email or whatsapp)

How can I exchange or return an item purchased online?

You have up to 30 days from reception of your order to exchange your item for another size or request
a refund.

Can I cancel or change my order?

At the moment, it is not possible to cancel or change your order because we prepare your order once
you confirm it on the website.

If you change your mind, you can send us an email to avoid shipping costs.

What are the delivery types?

The value for shipments in pick-up collection system is € 5. This information is valid for continental Portugal

DEBIT OR CREDIT CARDHow can I pay for my purchases?

Visa, MasterCard or Maestro. Payments with debit cards will be charged in real time.

Can I save an item I like?

Add the items you like most to your Wishlist so you don't lose sight of them.

Log in or register if you would like to access them from any device.

I cannot find my size or the colour I like. What should I do?

If the item you like is not available in the size and colour you want, you can contact us by email or/and
whatsapp service and request it.

I have not received all the items in my order. What should I do?

Check your e-mail to see whether we have sent you an e-mail informing you that one of the items in
your order is not available. In this case, we will refund you the corresponding amount for this item and
the delivery expenses via the same payment used for the purchase.

If you have not received any e-mail, contact customer service and will we reply to you as soon as
possible.

The items received are incorrect or are defective. What should I do?

If you have received an item which is defective or different to the one purchased, we will refund these
items and the delivery expenses as soon as we receive them at our warehouses and inspect the
condition of the garments.

To process the return, you must complete the returns note and enclose it in your parcel.

Are the items included in the shopping basket reserved automatically?

No, including an item in the shopping basket does not reserve it or guarantee its availability. Some
much-in- demand items may go out of stock before you confirm your purchase despite being available
when you added them to your shopping basket.

To speed up the purchasing process and save time on future orders, register at Origem.com.

I want to stay informed of offers, lookbooks and new collections. What should I do?

Sign up to our newsletter! You'll be up to date with the latest trends and our promotions.

If in addition to receiving our newsletter, you would like to enjoy other benefits, register now.

EXCHANGES AND RETURNS

Exchanges

If you would prefer another size, you can request this when making your return. To do so, state on the
delivery note the item you wish to exchange and the new size.

If this size is not available, we will refund you the amount for said garment.

If you wish to exchange your item for another model or colour, you must return the item and place a
new order.

YOU SHOULD ALSO BE AWARE THAT...

This price is valid except for computer errors or a price update in the Subscription Service.

 During sale periods and promotions the delivery time may be longer than normal.

When your order leaves our warehouses, we will send you an e-mail.